Limited Warranty

UNIROSS does not sell directly to end consumers. Instead, we distribute our products through authorized retailers and distributors. To obtain service under warranty, customers should contact the place where the product was purchased. Whether it was a retail store, an online marketplace, or another authorized seller, the original point of purchase will handle warranty claims and provide the necessary support.

  1. Warranty Coverage: 
    UNIROSS takes pride in its meticulous attention to detail and the high quality of its products and materials. We provide a limited manufacturer's warranty of 2 years from the date of purchase for all UNIROSS products. This warranty ensures that your product is free from defects in materials and workmanship under normal use.

  2. Warranty Period:
    The warranty period begins on the date of purchase. The duration of the warranty period varies depending on the product category, typically ranging from one to three years. Please refer to the specific warranty duration provided with your product.

  3. Warranty Service: 
    If your product malfunctions or fails to perform as intended, you may be eligible for a free replacement or repair within the warranty period. To obtain service under this warranty, you must contact the place where the product was purchased and provide the following information:

  • Proof of Purchase: Valid proof of purchase is required, such as a receipt or order number from an authorized retailer.
  • Photo/Video Evidence: Provide clear photos or videos of the faulty product, clearly showing the defect or issue.
  • Issue Description: Specify the issue you are experiencing with the product in detail.

  • Exclusions:
    This warranty does not cover damages or malfunctions resulting from:
    • Negligence or misuse
    • Normal wear and tear
    • Failure to follow product instructions
    • Unauthorized repairs or modifications
    • Accidents, such as dropping the product
    • Use of the product outside the intended purpose

  • Warranty Claims:
    To initiate a warranty claim, please follow these steps:
    1. Contact the Place of Purchase: Reach out to the retailer or distributor where you purchased the product.
    2. Provide Required Information: Submit your proof of purchase, photo/video evidence, and a detailed description of the issue.
    3. Await Response: The retailer or distributor will assess the information provided and determine the appropriate solution, which may include repair or replacement.

  • Limitations: 
    This limited warranty is the exclusive remedy offered by UNIROSS and is in lieu of all other warranties, express or implied. UNIROSS shall not be liable for any incidental or consequential damages arising from the use or inability to use the product, even if advised of the possibility of such damages.

  • Legal Rights:
    This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

  • Contact Information: 
    For further assistance or inquiries regarding this warranty policy, please contact the retailer or distributor from whom you purchased the product. They are equipped to handle warranty claims and provide support as needed.

    • By ensuring you understand and follow these guidelines, we can provide you with the best possible service and support for your UNIROSS products. Thank you for choosing UNIROSS.